Course Category:
Customer Service
Group Size
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Duration
20 Minutes approximately
Certificate
N/A
Skill Level
Beginners and Intermediate
Course Brochure
Download here

Course Description

Creating a Customer Journey Map

Good customer service increases productivity without having to expand your space or overheads. Enable your team to be productive and proactive and champion opportunities.

  • Learn how to create an amazing Customer Experience
  • Understand how to deal with different personality styles
  • How to provide Feedback
  • Win and retain key accounts
  • Turning a complaint into an opportunity

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